Returns & Exchanges

At FreeDiscuz.net, we strive to ensure your satisfaction with every purchase. If you’re not entirely pleased with your order, our Returns & Replacement Policy is designed to assist you.

Eligibility Criteria:

• Items must be returned in their original, unused condition.
• Returns are subject to inspection by our team.
• Damages resulting from neglect or improper use are not covered.
• Products should be accompanied by the original certificate, invoice, packaging, and any related documentation.

Returns for Loose Gemstones:

You may return loose gemstones within 15 days of delivery for a full refund of the gemstone’s purchase price. Please note that shipping charges, VAT, and duties are non-refundable.

Returns for Custom Jewelry:

Custom-made jewelry (rings, pendants, bracelets, etc.) cannot be returned for a refund. However, if you initiate a return within 15 days of delivery, you may receive store credit equivalent to 75% of the invoice value for future purchases.

Cancellation Policy:

• Canceling a jewelry order will incur a deduction of 25% of the total purchase price as making charges.
• For orders where jewelry costs exceed 25% of the purchase price, the full jewelry cost will be deducted upon cancellation.
• If paid certification was opted for, the certification cost is non-refundable upon order cancellation.

Important Notes:

• Shipping charges, VAT, and duties are non-refundable.
• Return shipping costs are the responsibility of the customer.
• Payment gateway charges, if applicable, will not be refunded.
• Additional lab certification fees are non-refundable.
• Returns are processed within 7-10 business days from the date we receive the product.

Frequently Asked Questions:

1. When does the 15-day return period start?

The return period begins on the day you receive your product, as indicated by our courier records.

2. Can I return one of multiple loose gemstones purchased?

Yes, you can return any loose gemstone within the 15-day period for a full refund of the gemstone’s purchase price.

3. What if I’ve lost the lab certificate or original packaging?

While the original certificate and packaging are preferred, please contact our customer support to discuss your specific situation.

4. Can I return a gemstone that has been set into jewelry?

Custom jewelry cannot be returned for a refund. However, you may receive store credit worth 75% of the invoice value if the return is initiated within 15 day of delivery.

5. How should I send back a loose gemstone?

• Contact Customer Support to obtain a Return Authorization.
• Ensure all original items (certificate, invoice, packaging, etc.) are included.
• Pack the items securely and use a reputable courier with package insurance.
• Share the courier tracking information with us.
• Avoid mentioning “FreeDiscuz” or any gemstone/jewelry-related terms on the package to prevent undue attention.

For any further assistance, please reach out to our customer support team.